OnTime support
How can we help?
Tell us which app you use and what went wrong. Include your account email and order number when relevant, but never send your password or verification code.
Quick answers
Start here.
I have a problem with an active order.
Open the order in the customer app and check its latest status. If you still need help, call support and keep your order number ready.
I cannot sign in or verify my account.
Check that your email address is correct, request a new verification or reset code, and look in your spam folder. Contact support if the new code does not arrive.
How do I join as a shop?
Download OnTime Shop, register, complete your owner and shop details, and submit the requested documents. You can begin receiving orders after approval.
How do I join as a rider?
Download OnTime Riders, create your profile, add your NIC and vehicle information, and submit it for review. The app will show when your account is approved.
How do I delete my account?
Visit our account deletion page for app-specific instructions and a direct request option.