Request inside OnTime
- Open the Account tab.
- Choose Request account deletion.
- Review the message and confirm.
Account and data
Delete your OnTime account
You can request deletion for a Customer, Shop, or Rider account. We will verify that the request belongs to you before processing it.
Request inside OnTime Riders
- Open Account.
- Choose Delete account.
- Enter the requested confirmation and submit.
Request by email
Email us from the address linked to your account. Include your full name, phone number, and whether you use Customer, Shop, or Rider.
Email a deletion requestWhat happens next
We may contact you to verify your identity and confirm the affected account. After verification, we will delete or anonymise personal information that is no longer needed. Certain order, payment, payout, fraud-prevention, audit, or legal records may be retained where required or reasonably necessary. We will explain the request status through your registered contact details.
Deleting the app from your device does not delete your account. Read our Privacy Policy for more information.